Terms and Payments

Order Acceptance & Agreement to Policies

By placing an order, you acknowledge and agree to our published Terms & Policies, including return conditions, cancellation guidelines, shipping timelines, and product specifications.

Orders submitted through our website are reviewed for accuracy and availability before payment is processed. We confirm stock, lead times, and any special shipping requests prior to issuing an invoice.

Orders are considered confirmed once payment is received on the issued invoice (or when a PayPal authorization is captured after review). Inventory and availability are not guaranteed until payment is completed. Invoices remain valid for a limited time due to changing availability. If you would like inventory held, please contact us promptly.

---

Privacy

We do not sell or rent customer personal information. We share information only as needed to process orders (for example, payment processing and shipping) and as described in our Privacy Policy.
Privacy Policy

Pricing & Product Information

Products are available for purchase by the general public, contract purchasers, interior decorators, and designers. Merchandise prices, availability, and specifications are subject to change without notice. We reserve the right to correct typographical, photographic, pricing, or descriptive errors at any time. All in-stock quantities are sold on a first-come, first-served basis.

Ordering

We accept orders through our on-line secure shopping system or by fax, e-mail or phone. Please provide the item number for quicker processing.

Security

Our website uses HTTPS encryption. Payments are completed through secure payment providers (for example, our QuickBooks payment portal and PayPal).

Tax

All sales shipped out of the state of Arkansas within the United States will not be charged sales tax. Arkansas orders will be charged sales tax at the prevailing rate unless a sales tax permit is provided and verified.

Payment

We accept Visa, MasterCard, American Express, Discover, PayPal, Wire Transfer, or proforma (payment in advance). Payment is collected after order review and confirmation. A secure invoice will be sent through our QuickBooks payment portal once availability and shipping details are verified. For PayPal transactions, checkout typically creates an authorization. Funds are captured only after order verification is completed. Charges to your credit card will reflect the parent corporation, Interior Purchasing, Inc. All prices are quoted in U.S. dollars.

Backorders

If an item is out of stock or requires manufacturer production, full payment is typically required to secure the order and initiate manufacturing.

For larger or trade projects, alternate payment arrangements may be considered at our discretion and must be agreed upon in advance.

Estimated delivery dates are provided by the manufacturer and are subject to change based on production schedules, material availability, and shipping conditions beyond our control.

Pricing

All prices are subject to change without notice. We reserve the right to correct pricing errors.
All shipping and special processing charges are additional.

Cancellations

Orders may be modified or cancelled while in review and prior to payment confirmation. Once an order is confirmed and processing has begun, cancellations may not be possible, particularly for cut goods, custom items, or special orders.

Delivery & Shipping Timeframes

Estimated shipping times vary by product and manufacturer. Most in-stock items ship within approximately 7–14 business days; however, some items are special order and require additional time. Shipping estimates are provided as guidelines only and are not guaranteed. Business days do not include weekends or holidays.

Within the contiguous United States

Most of our products are shipped directly from the manufacturer; therefore, we do not control which carrier is used. Standard shipping charges are calculated at checkout. You will be contacted by email/phone if you choose an expedited shipping option. If shipping charges are not available when you check out, we will contact you by email/phone as soon as possible to give you the actual charges and shipping options before your order is processed.

International shipping is available

We will contact you with the international shipping options (USPS if available and Federal Express or UPS) before we process the order. We will not charge your credit card until you approve the whole order including shipping. Please note that the customer is responsible for all shipping charges including taxes, duties and border fees. Please contact your local Customs office for an estimate of these fees.

Express shipping including overnight, 2nd day, etc. are not guaranteed. We will place all express orders as soon as possible after customer approves charges by email or phone; however, we cannot guarantee that the manufacturer will ship the same day. Charges for shipping method requested will be billed as indicated even if the manufacturer ships several days later.

Regular UPS/FedEx
Package size up to 84" in length not to exceed 70 pounds.

Oversized UPS/FedEx
Package size 84" to 108" in length not to exceed 150 pounds.

Truck
All other.

FORCE MAJEURE. We shall not be liable for any delay in delivery or failure to deliver any or all of the products if such delay or failure is caused by lockouts or other labor disputes, production interruptions or limitations, shortages or late delivery of raw materials, natural disasters or other causes beyond our control.

Returned Goods

Return shipping is the responsibility of the customer unless the return is due to our error or a confirmed defect. Returned merchandise must be unused, in original packaging, and in resalable condition.
Return Authorization Form

Customer satisfaction is our goal at InteriorDecorating.com. However, if you are unsatisfied with our products, please complete our online return authorization form for return. Authorization is required for all returns and must be obtained within 15 days of delivery/receipt(proof via carrier) of item. Custom made items are non-refundable. All others are subject to a 25% restocking fee. Refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks for us to inspect and process your return. A copy of the original order invoice should be included with the return shipment. Curtain Rods/Wallcoverings must be in unopened package. Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable.

Fabric Returns

Fabric is custom cut to the length ordered. Returns may be considered only if the fabric is returned in the original, unaltered condition as received. Eligible returns must meet all of the following conditions:

• The returned length exceeds 6 yards
• The fabric has not been altered or further cut by the customer
• The full original custom-cut length is returned
• The merchandise is in original, resalable condition

Approved fabric returns are subject to a 25% restocking fee. Lengths under 6 yards are generally not accepted due to limited resale viability.

Wallpaper Returns

Wallpaper is sold by the roll and may be returned only if unopened and in original manufacturer packaging with shrink wrap intact. Opened or installed wallpaper is not returnable. Approved returns are subject to a 25% restocking fee.

Wallpaper Inspection & Installation

Wallpaper must be inspected prior to and during installation. Verify pattern, color, and dye lot numbers before hanging. If a defect is discovered, installation must stop immediately and the issue must be reported before additional material is cut or installed. Installed wallpaper is not eligible for return or credit. Labor charges for installation are not reimbursable.

Returns Not Accepted

• Without proper authorization
• More than 15 days after confirmed delivery (carrier tracking)
• For dye lot variation
• On special order or custom merchandise
• Fabric altered or further cut by the customer
• Opened wallpaper rolls or broken packaging seals
• Fabric lengths under 6 yards

Category-specific policies supersede general return terms where applicable.

Fabric & Dye Lot Variation

Fabric color and texture may vary between dye lots and production runs. Dye lot variation does not constitute defect. Samples or Cutting for Approval are recommended when exact color matching is required.

Lost or Damaged Goods

Damage Claim Form

Please inspect all packages upon delivery. If the carton is visibly damaged, note the damage with the carrier when possible and retain all packaging materials. For concealed damage, contact us promptly and keep all packaging for claim inspection.

Time limit: Damage or defect claims must be reported within 5 business days of confirmed delivery (based on carrier tracking). Please provide clear photos of both the merchandise and packaging when submitting your claim. Claims may be denied if packaging is discarded prior to inspection.

If merchandise is damaged, submit a claim as soon as possible within the reporting period above. We will assist in initiating a carrier claim and work with you toward resolution. While InteriorDecorating.com is not responsible for loss or damage after confirmed carrier delivery, we will make every reasonable effort to help resolve verified shipping issues.

Delivery drivers may leave packages at residential addresses without obtaining a signature. If your delivery cannot be located, please thoroughly check the surrounding area, including:

• Under the doormat
• In the bushes
• Between doors
• Window wells
• With housemates or neighbors
• Under the garage door
• Alternate entrances
• Along fences
• Apartment or community offices

If you believe your package was lost during shipment, please contact us promptly at 1-800-590-5844.

Last updated: February 19, 2026

Feedback Form - Tell us what you think.