When is my payment processed?

Orders submitted through our website are reviewed for accuracy and availability before payment is processed. After review, we issue an invoice and the order is considered confirmed once payment is received on that invoice (or when a PayPal authorization is captured after review).

Why is my order reviewed before you process payment?

Many items we sell are custom, made-to-order, or ship from different manufacturers. We review orders to confirm stock, lead times, and special shipping requests before issuing an invoice so expectations are clear before payment is captured.

Is inventory guaranteed once I place an order?

Inventory and availability are not guaranteed until payment is completed on the issued invoice. Manufacturers’ availability can change quickly, and invoices are typically valid for a limited time.

How long is an invoice valid?

Invoices are typically valid for a limited time due to manufacturer availability and pricing changes. If you need us to hold inventory, please contact us as soon as possible.

Can I request shipping options or expedited delivery before paying?

Yes. If you select expedited shipping or if your order requires additional shipping confirmation (such as international shipments or Alaska/Hawaii), we will email available options and charges before sending the final invoice.

How does international shipping approval work?

We will contact you with international shipping options (USPS when available, plus FedEx or UPS) before we process the order. We will not issue the final invoice or charge payment until you approve the total, including shipping.

What is your return window and are there restocking fees?

Returns require authorization and must be requested within 15 days of confirmed delivery (based on carrier tracking). Approved returns may be subject to restocking fees and category-specific conditions. Custom-made items and other restricted categories may be non-returnable.

Do you accept cancellations after an order is confirmed?

Because many items are custom, made-to-order, or submitted to a manufacturer for processing, cancellation eligibility may vary by product type and order status. Please contact us as soon as possible and we will review options based on the manufacturer’s policies.

What payment methods do you accept?

We accept major credit cards and PayPal. Some orders may also be eligible for other payment arrangements as stated on the invoice or in category-specific purchasing policies.

What does it mean when you say category-specific policies control?

Return conditions, lead times, and shipping rules can vary by product type (for example, fabric, wallpaper, blinds, or hardware). If there is any conflict between general policies and category-specific policies, the category-specific policy will control.

1-800-590-5844

Terms and Payments

This page is part of our complete customer policy and purchasing information system designed to provide clear expectations before ordering.

Order Acceptance & Agreement to Policies

Products are available for purchase by the general public, contract purchasers, interior decorators, and designers. We work hard to keep pricing, product details, and availability accurate and up to date. Occasionally, specifications, pricing, or images may change or contain errors, which we reserve the right to correct. Inventory availability may vary, and in-stock items are fulfilled on a first-come, first-served basis. Product images are provided for reference only and may vary from actual material due to dye lot variation, screen settings, and manufacturer updates. All in-stock quantities are sold on a first-come, first-served basis.

By placing an order, you acknowledge and agree to our published Terms & Policies, including return conditions, cancellation guidelines, shipping timelines, and product specifications.

Orders submitted through our website are reviewed for accuracy and availability before payment is processed. We confirm stock, lead times, and any special shipping requests prior to issuing an invoice.

Orders are considered confirmed once payment is received on the issued invoice (or when a PayPal authorization is captured after review). Inventory and availability are not guaranteed until payment is completed. Invoices remain valid for a limited time due to changing availability. If you would like inventory held, please contact us promptly.

Privacy

We do not sell or rent customer personal information. We share information only as needed to process orders (for example, payment processing and shipping) and as described in our Privacy Policy

Security

Our website uses HTTPS encryption. Payments are completed through secure payment providers (for example, our QuickBooks payment portal and PayPal).

Tax

All sales shipped out of the state of Arkansas within the United States will not be charged sales tax. Arkansas orders will be charged sales tax at the prevailing rate unless a sales tax permit is provided and verified.

Payment

We accept Visa, MasterCard, American Express, Discover, PayPal, Wire Transfer, or proforma (payment in advance). Payment is collected after order review and confirmation. A secure invoice will be sent through our QuickBooks payment portal once availability and shipping details are verified. For PayPal transactions, checkout typically creates an authorization. Funds are captured only after order verification is completed. Charges to your credit card will reflect the parent corporation, Interior Purchasing, Inc. All prices are quoted in U.S. dollars.

Backorders

If an item is out of stock or requires manufacturer production, full payment is typically required to secure the order and initiate manufacturing. For larger or trade projects, alternate payment arrangements may be considered at our discretion and must be agreed upon in advance. Estimated delivery dates are provided by the manufacturer and are subject to change based on production schedules, material availability, and shipping conditions beyond our control.

Cancellations

Orders may be modified or cancelled while in review and prior to payment confirmation. Once an order is confirmed and processing has begun, cancellations may not be possible, particularly for cut goods, custom items, or special orders.

Delivery & Shipping Timeframes

Estimated shipping times vary by product and manufacturer. Most in-stock orders typically arrive within 7–14 business days unless otherwise noted. Shipping estimates are provided as guidelines only and are not guaranteed. Business days do not include weekends or holidays.

Express Shipping: Expedited shipping options (Overnight, 2-Day, etc.) are available upon request. If express shipping is selected, we will provide available shipping options and pricing by email for approval before issuing the order invoice. Once the customer approves the selected shipping method and payment is completed, the order will be released to the manufacturer for processing. While we move expedited orders forward as quickly as possible, same-day shipment and carrier delivery times cannot be guaranteed.

Shipping charges are based on the expedited service requested and will apply even if the manufacturer’s processing time delays shipment.

Within the contiguous United States

Most of our products are shipped directly from the manufacturer; therefore, we do not control which carrier is used. Standard shipping charges are calculated at checkout. You will be contacted by email/phone if you choose an expedited shipping option. If shipping charges are not available when you check out, we will contact you by email/phone as soon as possible to give you the actual charges and shipping options before your order is processed.

International Orders

For international shipments, we will email you available shipping options before issuing an invoice. Options may include USPS (when available), FedEx, or UPS depending on destination and package size. Once you review and approve the selected shipping method and total cost, we will issue an invoice. Payment is not processed until you approve the complete order, including shipping charges. Customers are responsible for all international shipping costs as well as any applicable duties, taxes, brokerage fees, or border charges. These fees are determined by your country’s customs authority and are not collected by InteriorDecorating.com. We recommend contacting your local Customs office for an estimate prior to placing your order.

FORCE MAJEURE. We shall not be liable for any delay in delivery or failure to deliver any or all of the products if such delay or failure is caused by lockouts or other labor disputes, production interruptions or limitations, shortages or late delivery of raw materials, natural disasters or other causes beyond our control.

Returned Goods

Return shipping is the responsibility of the customer unless the return is due to our error or a confirmed defect. Returned merchandise must be unused, in original packaging, and in resalable condition.
Return Authorization Form

Customer satisfaction is our goal at InteriorDecorating.com. However, if you are unsatisfied with our products, please complete our online return authorization form for return. Authorization is required for all returns and must be obtained within 15 days of delivery/receipt(proof via carrier) of item. Custom made items are non-refundable. All others are subject to a 25% restocking fee.

Refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks for us to inspect and process your return. Please reference the RMA# with the return shipment. Curtain Rods/Wallcoverings must be in unopened package. Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable.

Fabric Returns

Fabric is custom cut to the length ordered.
Eligible returns must meet all of the following conditions:

The returned length exceeds 6 yards
The fabric has not been altered or further cut by the customer
The merchandise is in original, resalable condition

Approved fabric returns are subject to a 25% restocking fee. Lengths under 6 yards are generally not accepted due to limited resale viability.

Wallpaper Returns

Wallpaper may be returned only if the roll is unopened and in original manufacturer packaging (including shrink wrap or seals intact).Opened rolls, cut rolls, or rolls with broken packaging seals are not returnable.

Inspect Before You Install (it can save a big headache later)

Please inspect all wallpaper carefully before and during installation. Confirm the pattern, color, and dye lot numbers prior to hanging. If you notice a defect or concern, stop installation immediately and contact us before additional material is cut or installed. Wallpaper that has been installed cannot be returned or credited, and labor charges are not reimbursable. For best results, we recommend ordering all rolls needed for your project at the same time to help minimize dye lot variation.

Category-specific policies supersede general return terms where applicable.

Fabric & Dye Lot Variation

Fabric color and texture may vary between dye lots and production runs. Dye lot variation does not constitute defect. Samples or Cutting for Approval are recommended when exact color matching is required.

Lost or Damaged Goods

Damage Claim Form

Please inspect all packages upon delivery. If the carton is visibly damaged, note the damage with the carrier when possible and retain all packaging materials. For concealed damage, contact us promptly and keep all packaging for claim inspection.

Time limit: Damage or defect claims must be reported within 5 business days of confirmed delivery (based on carrier tracking). Please provide clear photos of both the merchandise and packaging when submitting your claim. Claims may be denied if packaging is discarded prior to inspection.

If merchandise is damaged, submit a claim as soon as possible within the reporting period above. We will assist in initiating a carrier claim and work with you toward resolution. While InteriorDecorating.com is not responsible for loss or damage after confirmed carrier delivery, we will make every reasonable effort to help resolve verified shipping issues.

Delivery drivers may leave packages at residential addresses without obtaining a signature. If your delivery cannot be located, please thoroughly check the surrounding area, including:

Under the doormat
In the bushes
Between doors
Window wells
With housemates or neighbors
Under the garage door
Alternate entrances
Along fences
Apartment or community offices

If you believe your package was lost during shipment, please contact us promptly at 1-800-590-5844.

Last updated: February 19, 2026

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