Returns and Damage Claims

Return eligibility varies by product type due to the custom and made-to-order nature of many items we sell. This page is part of our complete customer policy and purchasing information system designed to provide clear expectations before ordering.

Returned Goods:

Return Authorization Form

Customer satisfaction is our goal at InteriorDecorating.com. However, if you are unsatisfied with our products, please complete our online return authorization form for return. Authorization is required for all returns and must be requested within 15 days of confirmed delivery (based on carrier tracking). Custom made items are non-refundable. All others are subject to a 25% restocking fee. Refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks for us to inspect and process your return. A copy of the original order invoice should be included with the return shipment. Curtain rods and wallpaper must be in unopened, factory-sealed packaging. Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable. Return shipping is the responsibility of the customer unless the return is due to our error or a confirmed defect. Returned merchandise must be unused and in original packaging in resalable condition.

Fabric Returns

Fabric is custom cut to the length ordered. Returns may be considered only if the fabric is returned in the original, unaltered condition as received. Approved fabric returns are subject to a 25% restocking fee. Eligible returns must meet all of the following conditions:

• The returned length exceeds 6 yards
• The fabric has not been altered or further cut by the customer
• The full original custom-cut length is returned
• The merchandise is in original, resalable condition

Wallpaper Returns

Wallpaper is sold by the roll and may be returned only if unopened and in original manufacturer packaging with shrink wrap intact. Opened or installed wallpaper is not returnable. Approved returns are subject to a 25% restocking fee.

Wallpaper Inspection & Installation

Wallpaper must be inspected prior to and during installation. Verify pattern, color, and dye lot numbers before hanging. If a defect is discovered, installation must stop immediately and the issue must be reported before additional material is cut or installed. Installed wallpaper is not eligible for return or credit. Labor charges for installation are not reimbursable.

Returns Not Accepted

• Without proper authorization
• More than 15 days after confirmed delivery (carrier tracking)
• For dye lot variation
• On special order or custom merchandise
• Fabric altered or further cut by the customer
• Opened wallpaper rolls or broken packaging seals
• Fabric lengths under 6 yards

Category-specific policies supersede general return terms where applicable.

Fabric & Dye Lot Variation

Fabric color and texture may vary between dye lots and production runs. Dye lot variation does not constitute defect. Samples or Cutting for Approval are recommended when exact color matching is required.

Lost or Damaged Goods

Damage Claim Form

Please inspect all packages upon delivery. If the carton is visibly damaged, note the damage with the carrier when possible and retain all packaging materials. For concealed damage, contact us promptly and keep all packaging for claim inspection.

Time limit: Damage or defect claims must be reported within 5 business days of confirmed delivery (based on carrier tracking). Please provide clear photos of both the merchandise and packaging when submitting your claim. Claims may be denied if packaging is discarded prior to inspection.

If merchandise is damaged, submit a claim as soon as possible within the reporting period above. We will assist in initiating a carrier claim and work with you toward resolution. While InteriorDecorating.com is not responsible for loss or damage after confirmed carrier delivery, we will make every reasonable effort to help resolve verified shipping issues.

Delivery drivers may leave packages at residential addresses without obtaining a signature. If your delivery cannot be located, please thoroughly check the surrounding area, including:

• Under the doormat
• In the bushes
• Between doors
• Window wells
• With housemates or neighbors
• Under the garage door
• Alternate entrances
• Along fences
• Apartment or community offices

If you believe your package was lost during shipment, please contact us promptly at 1-800-590-5844.

Last updated: February 19, 2026